Guest Services

Have a question about any of our services or policies? We are here around the clock for just about anything you may need prior to, during, or after your stay. Shoot us a note at concierge@riverhousenewhope.com or give us a ring at 215-682-2022 ext. 4.

REST ASSURED POLICY

The well-being and safety of our team and guests remain our top priority. With an exceptional management team in place, we are ready to welcome you into our home with elevated service standards, infrastructures, and safety protocols geared towards today’s traveler.

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PARKING POLICY

River House at Odette’s offers exclusive Valet parking services for $20 overnight, each night of your stay. Valet is also available for guests dining with us 7am–3pm: $5 per car / After 3pm: $20 per car.

 

PET POLICY

We love our furry friends, however, pets are not permitted at the hotel or restaurant. Service dogs that are individually trained to perform tasks for a person with a disability are permitted. All service dogs must be registered at the time of the reservation and confirmed at the time of check-in. For additional information, please contact the Front Desk at (215) 682-2022 ext. 4. 

SMOKING POLICY

Smoking of any kind is strictly prohibited inside guest rooms and common areas both by the hotel and Pennsylvania State Law, specifically the Clean Indoor Air Act. Please ask about our designated guest smoking areas. If you choose to smoke outside of these permitted locations, fines will be issued.