Rest Assured Policy
We’re thrilled to welcome you to the all-new River House at Odette’s. We hope that you’re as excited as we are about visiting Bucks County’s safest & most stylish hotel, dining, and private event destination. Where an edgy, yet elegant, urban-inspired design creates an entirely new experience for the community, while also sincerely paying homage to our property’s historical footprint.
With an exceptional management team in place, we are ready to welcome you into our home with elevated service standards, infrastructures and safety protocols geared towards today’s traveler. It is most important to know that we have a certified Safety and Compliance Manager on staff, whose sole focus is to maintain and enforce all health and safety guidelines across the property. He has invested countless hours participating in task force seminars and consulting with medical professionals to develop well-formulated plans for your safety.
Throughout the hotel lobbies, restaurants, and guestrooms are art installations and curated design details on display forever reflecting the vibrant culture of this historic community. These bold textures and patterns are intended to inspire you and strike conversation, but it is our connection to the outdoors that has drawn our attention in this current health climate. Our deck dining experiences at Odette’s complete with river breezes as well as our guest room and suite balconies with sweeping view, are the first of many ways to enjoy the serenity and safety of the outdoors. The most impactful architectural feature of the River House are the beautifully designed NanaWall window systems, with floor-to-ceiling retractable glass, that truly bring the outdoors in. Overnight, dining, and event guests are able to enjoy open-air experiences created by this cutting-edge technology.
Beyond our commitment to create unparalleled open-air experiences, our Housekeeping Team has taken a page from the book of our Sister Property, The Reeds at Shelter Haven, having built on their best-in-class practices and protocols for your safety and comfort. Our housekeeping team’s keen focus includes rigorous attention to high-touch guestroom & shared space surfaces, including remote controls & telephones, door, furniture & restroom handles, thermostat panels & light switches. These items and more receive consistent, frequent, and thorough sanitation.
Precautions taken by River House staff include:
Teams receive briefings on best practices + cleaning protocols
Wearing face masks at all times when on premise
Social Distancing by maintaining 6 feet distance between others at all times
Hand washing frequently and after every interaction with a frequently touched item (doorknobs, common utensils, public surfaces, etc.)
The deployment of antibacterial hand sanitizers throughout our property
Your ultimate comfort being an utmost priority, we’re proud to provide luxurious Frette linens in our guestrooms and suites, which receive careful cleaning at our private laundry facilities. Every sheet, towel, and robe receives care & cleaning above & beyond the industry standard after each use to maintain the integrity of the fabric, and to ensure that your experience is both relaxing and stress-free, knowing that you are safe and secure with us.
Our devotion to a remarkable guest experience extends far beyond our design, amenities with our dedication to the safety of our team, guests, and community, with state-of-the-art technological solutions. Visitors and locals alike who dine in our restaurants & lounges are encouraged to view our menus and complete payment from their electronic devices with our new paperless technology. For those visiting for an overnight stay, we offer mobile pre-registration to expedite your check-in process and activate guest cell phones as their guestroom keycard. While relaxing in your residentially-inspired guest room or suite, you are able to use your flat-screen television complete with Chromecast connection to access our Guest Directory, a wealth of knowledge on hotel amenities and local attractions. Check-out is also seamless and straightforward to complete with these remarkable in-room technology solutions.
Lastly, it is important to know that when enjoying the indoor public spaces, you are required to wear a mask at all times for your safety and the safety of our team. We thank you in advance for your cooperation and welcome you to the River House at Odette’s!